Using your NHS account or SystmOnline

There are other tasks you can do online, like:

• View your test results
• See parts of your health record
• Check or cancel appointments
• See your vaccination record

For these, you can use your NHS account or SystmOnline. You can access them using their websites or apps.

To submit an admin request, please use Accurx, which is detailed below. 

We want to improve access to patients and provide one avenue of communication. We aim to streamline our processes, to ensure the best possible care and attention is given to our patients.

Accurx is a communication tool that is designed to link your contact with the surgery, directly to your records. It is an online service that allows you to communicate with the surgery easily, instead of waiting in a call queue.

Once the system is fully intergrated, patients will be able to request appointments, request medication, make a general enquiry, reply to messages and complete medical questionnaires.

From 04/03/2024 Whaddon Healthcare will be launching the admin function, for a quick demonstration please visit app.arcade.software/share/p630RPsnZVkSeUtWG7zc

Our practice team will be here to help you with the new system. Thank you for your continued support.

To submit a query via Accurx, please visit Accurx 

To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login (nhs.uk).

Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.

To set up SystmOnline for the first time:

• Visit the surgery with photo ID so we can confirm your identity
• We will give you a username and password
• Go to SystmOnline or use the app to register

Patient Partner is an automated telephone system which aims to give patients an easy way to contact the surgery.

Click here for more information.