News
Sharps Box Collection and Return
Dear Patients
Whaddon Healthcare can no longer accept sharps boxes at the surgery.
Milton Keynes City Council can provide a clinical waste collection for infectious waste and sharps from self-medicating householders. MKCC may charge to cover the cost of providing the clinical waste collection service.
Please click here to organise collection of your sharps box by MK Council.
You can also visit the site by scanning the QR code on the right.
Thank you
Our New Telephone System
We have listened to your feedback regarding our telephone system and are pleased to announce we have made some improvements and in doing so will implement a new telephone system which is now live.
Our new telephone system will;
- Improve the waiting times to get through to us
- Allow patients to request a call back when you reach the front of the call queue, instead of waiting in the queue
Please refer to our below FAQS for further information:
How do I book an appointment?
You can book an appointment in various ways;
- Call us on 01908 373058
- Submit a query via Accurx - https://accurx.nhs.uk/patient-initiated/k82026
What are the new phone options?
- Option 1 – Reception
- Option 2 – Secretaries
- Option 3 – Leave a message to cancel appointment
How can I contact you if I cannot get through on the phone?
Submit a query via Accurx - https://accurx.nhs.uk/patient-initiated/k82026
Can I order my prescription over the phone?
This function was disabled last year, please visit out Prescriptions page for more information.
How can I supply feedback on the new system?
We welcome feedback from our patients on our services. You can send feedback by visiting Contact Us
Risk Stratification Update
Update on Risk Stratification for Integrated Care Boards (ICBs)
In July 2022, when clinical commissioning groups (CCGs) were replaced with integrated care boards (ICBs) under the Health and Care Act 2022, Confidentiality Advisory Group (CAG) made an amendment to allow the continued processing of patient confidential data in line with the new Act by the ICB and data processors acting on behalf of GPs.
NHS England encourages ICBs and GPs to use risk stratification tools as part of their local strategies for supporting patients with long-term conditions and to help and prevent avoidable admissions. As responsible data controllers, Integrated Care Boards are required to undertake a review of their processing activities, update their own privacy notices in order to ensure transparency and transfer of data controller responsibilities.
In September 2023, CAG approved the BLMK ICB application, to continue risk stratification. As part of our application we are required to communicate to patients to advise them how their data is used and provide a way for patients to opt out.
Practices should continue working in the same way that they have always done for risk stratification and applying the code to patient records if they wish to opt out.
We have created a pack of information for patients, see attachments, we would appreciate your support with making the information available to patients. The information pack includes; a digital poster, an information leaflet to be shared online and website copy.
Some useful information can be found on the below links:
NHS England » Risk Stratification
Confidentiality Advisory Group - Health Research Authority (hra.nhs.uk)
BLMK ICB Privacy Notice ICB Privacy Notice Nov 2023 (1).docx (live.com)
Should you have any questions in relation to Risk Stratification, please get in touch with Roz Samuel for more information - roz.samuel1@nhs.net
- CAG - Risk Stratification Stakeholder October 2024.pdf
- GP Screen - How your data is used.pdf
- Risk Stratification Lealfet October 2024.pdf
- Suggested Web copy.docx
Diabetes Research Trial
Want to be more active to improve your health? Please see the attached leaflet, which explains about a smart watch research trial.
Poster Type 2 diabetic in Milton Keynes V1.0 14Mar24_black font.pdf
PHARMACY FIRST AID
Where appropriate, Community Pharmacists can supply antibiotics for certain health conditions.
Please see the attached leaflet, which explains who can be treated by participating Pharmacies.
ACCURX
From 04/03/2024 our surgery will be implementing Accurx for all admin and prescription queries.
Accurx is a communication tool that is designed to link your contact with the surgery, directly to your records. It is an online service that allows you to communicate with the surgery easily, instead of waiting in a call queue.
Once the system is fully intergrated, patients will be able to request appointments, request medication, make a general enquiry, reply to messages and complete medical questionnaires.
From 04/03/2024 Whaddon Healthcare will be launching the admin function, for a quick demonstration please follow app.arcade.software/share/p630RPsnZVkSeUtWG7zc
Our practice team will be here to help you with the new system. Thank you for your continued support.
You can access Accurx for Whaddon Healthcare by clicking here
Page created: 04 March 2024